Find a common purpose and communicating that you care: it makes the conversation safe.Start with the heart: don’t let the need to win or look good get in the way.Here is a look at some of Grenny’s best advice shared in the below video. This business self-help book was initially published in 2002. With more than 2 million copies of ‘Crucial Conversations’ sold and 28 languages translated, Grenny discusses how to go about having conversations when the stakes are high. “You don’t have to choose between being honest and being effective.” When faced with pressure and strong opinions, we often stop worrying about the goal of adding to the pool of meaning and start looking for ways to win, punish, or keep the peace.” “When under attack, our heart can take a similarly sudden and unconscious turn. “When it comes to risky, controversial, and emotional conversations, skilled people find a way to get all relevant information (from themselves and others) out into the open.” “What do I really want for myself? What do I really want for others? What do I really want for the relationship?” “The single biggest problem in communication is the illusion that it has taken place. “The Pool of Shared Meaning is the birthplace of synergy.”īAM! I just had the most inspiring meeting with bestselling #Author #MyHeartIsFull /GtaMl75M55 “The mistake most of us make in our crucial conversations is we believe that we have to choose between telling the truth and keeping a friend.” They’re our interpretations of the facts…change the stories you tell yourself.” “Stories provide our rationale for what’s going on. The first question is: ‘What do I really want?’…How would I behave if I really wanted these results?” That is, they begin high-risk discussions with the right motives, and they stay focused no matter what happens.” What bad thing will happen if you stop pushing so hard? Or if you don’t try to escape? What horrible outcome makes game-playing an attractive and sensible option?” Think of what you are afraid will happen to you if you back away from your current strategy of trying to win or stay safe. This is the key to framing the and question. “Second, clarify what you really don’t want. “Remember, to know and not to do is really not to know.” “Practice doesn’t make perfect perfect practice makes perfect.” Now, obviously they don’t agree with every idea they simply do their best to ensure that all ideas find their way into the open.” “People who are skilled at dialogue do their best to make it safe for everyone to add their meaning to the shared pool–even ideas that at first glance appear controversial, wrong, or at odds with their own beliefs. Talking about "Does Sanfa Make You Selfish?" on KSL5. “One of the best ways to persuade others is with your ears-by listening to them.” But when the challenge moves to a higher level, the old, once successful response no longer works-it fails thus, nothing fails like success.” In other words, when a challenge in life is met by a response that is equal to it, you have success. As is often the case, the rich get richer.” “It’s the most talented, not the least talented, who are continually trying to improve their dialogue skills. See their aggressive behavior for what it is – a sign of violated safety – then step out of the conversation, build safety, and step back into the content.” “Instead of getting hooked and fighting back, break the cycle. “In truth, everyone argues about important issues. “I have known a thousand scamps but I never met one who considered himself so. “Goals without deadlines aren’t goals they’re merely directions.” This pool not only informs us, but also propels our every action.” This unique combination of thoughts and feelings makes up our personal pool of meaning. “Each of us enters conversations with our own opinions, feelings, theories, and experiences about the topic at hand. Wicked smart group of Presidential Management Fellows at National Institutes of Health-3 hours of brain joy! /AkEiYAZbNN “At the core of every successful conversation lies the free flow of relevant information.” “As much as others may need to change, or we may want them to change, the only person we can continually inspire, prod, and shape-with any degree of success-is the person in the mirror.” “An apology is a statement that sincerely expresses your sorrow for your role in causing-or at least not preventing-pain or difficulty to others.” “A word fitly spoken is like apples of gold in baskets of silver.” Here is a look at some of the best inspiring quotes from ‘Crucial Conversations.’ As the author of ‘Crucial Conversations,’ Grenny communicates how to handle talking when the stakes are high. As an innovator of corporate training, Grenny focuses on the best ways to increase performance. Joseph Grenny is a four-time bestselling author and founder of VitalSmarts.
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